A 24 hour notice is required for cancellation without charge. After 24 hours the practitioner has the right to charge the session amount agreed upon per booking. This is applicable to all no shows or cancellations after 24 hours with certain exceptions such as, extreme personal emergencies & proof of a positive COVID-19 test. If you are sick with a virus or contagious illness you may reach out for a rate reduction of 50% per session cost agreed upon at booking

To reschedule please use the link you are sent via your first text confirmation

Please do not reschedule and/or cancel more than twice in the same booking cycle

This practice takes place at 55 Santa Clara Ave. Suite 160 Oakland, CA 94610

Upon arrival please park on the street. Plenty of close access (please review street signs for street sweeping dates)

Close bus line access with a slight uphill incline to the office building

Please utilize the door off Fairmount Ave.

Please call Jo via the digital keypad. If you are a return client you will receive a reusable access code

The building is ADA compliant

Gendered & gender neutral restrooms

Low scent lobby

Office can maintain low scent upon request

The practitioner always wears a KN95 mask to help mitigate viral spread

There is a running HEPA filter in the massage room at all times

You will be sent a link to an intake form via text and email confirmation

Session payments are collected at the end of each session. A card is requested upon booking in office sessions and you may utilize the card on file or another card at the time of payment

All major cards accepted, HSA/FSA approved transactions (invoice provided for reimbursement), personal check, and cash accepted

Sliding scale sessions requested to pay in cash or via Venmo/Zelle

A deposit of $75 will be received at the time of initial booking for first in home session via one of the payment methods above. The deposit is only returnable in the event of a cancellation/reschedule request prior to 24 hours of the session. No deposits returned after cancellation/reschedule request after 24 hours prior to session time agreed upon

All four session package purchases are final and valid for a year after purchase

Gift certificates are redeemable in person & are valid for a year. All purchases final

A verbal intake will take place at the beginning of each session wherein the massage therapist will inquire about physical discomfort and irregularities specific to muscular support. It is the responsibility of each client to disclose as much information as is comfortable to receive the most effective session possible

If you are uncomfortable at any point prior, during, or post massage please utilize your autonomy to verbalize your discomfort to your massage therapist. Your comfort is the most important aspect to your healing process

Please notify your practitioner of any medical information necessary to ensure your safety such as, previous surgeries, implants, chronic injury, previous injuries, allergies, disabilities, access needs, and trauma history. You are welcome to share as much or as little as you are comfortable with

An intake form will be sent via text upon booking wherein you can disclose the above information prior to the session

This practice respects and follows HIPAA guidelines and requests consent permissions from each client when releasing information

This is a therapeutic resource that follows the American Massage Therapy council guidelines. Any sexual advances made by the client will automatically terminate the session with no refund